New Items
New items must be unopened, unused and returned in the original packaging.
The cost of goods will be refunded, shipping costs are non-refundable.

Reconditioned / 2nd User Items
Reconditioned / 2nd user items must be unopened, unused and returned in the original packaging.
The cost of goods will be refunded, shipping costs are non-refundable.

Faulty Goods
Faulty Goods must be returned in the original packagingt.
All full refund including all costs incurred will be given on inspection of the item.
N.B. This does not include items damaged in transit, please see shipping help for items damaged in transit.

Returns Procedure
Please contact us immediately for a returns authorization if you wish to return an item.
Any item returned without authorisation or not in original packaging may be rejected.

For full details on all AndeeKnits Policies, please see Terms and Conditions.