When will my order be shipped?
We aim to dispatch all orders within 5 working
days of cleared payment receipt.
If for any reason we are not able to dispatch your item
within 5 working days, we will notify you by email.
How will my order be shipped?
We use various shipping services, dependant
on size and value of the parcel.
U.K.
Royal Mail - Small parcels
Fastway Courier - Large Parcels to UK Mainland and upto
£500 in value.
Courier - Large Parcels to Highlands & Islands and
parcels over £500 in value.
Rest of World
Airmail - Small parcels upto 2KG & £30 in
value.
International Signed For - Small Parcels upto 2KG &
over £30 in value.
Courier - Large parcels & parcels over 2KG &
£30 in value.
What happens if my parcel gets lost or damaged?
All parcels are insured against loss or damage
providing that the following conditions are adhered
to:
It is the responsibility of the customer or customers
representative to check the packaging of the goods before
signing the delivery note and mark delivery note "DAMAGED"
if damage has occured.
If a product arrives damaged we must be notified within
48 hours so that the claim process can be started. All
packaging must be retained.
Any loss or shortages must also be notified within 48
hours.
Who pays the Import Duty?
Import Duty where applicable is the responsibility
of the customer.
Customs
International parcels may be subject to random
checks by Customs which may delay delivery and is out
of our control.
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