Refunds Policy
Returns – Cancellation of Order
a) In accordance with U.K. Distance Selling Law, you have the right to cancel your order upto 14 days after the contract is made (order placed).
b) Goods must be unopened, unused and returned in the original packaging within 14 days of receipt.
c) If you wish to return your item, you must contact us here: returns and request a returns authorization before returning the goods.
d) Upon return, all goods will be inspected.
e) Refund of the cost of goods will be issued within 14 days by the original payment method only.
f ) Shipping costs are at the expense of the Buyer and will not be refunded.
g)
Cancellation of order before dispatch - please telephone or email us
quoting your order number if you wish to cancel an order before it has
been dispatched. If the goods have not been dispatched, a full refund
will be issued within 14 days. If goods have already been dispatched you will need to follow the returns procedure above (a-f)
Exceptions These rules don't apply to:
1) Computer Programs including DesignaKnit Software.
By purchasing these products, you confirm that you are aware you will lose your 14 day right to cancel.
Returns - Faulty Goods
a) Faulty Goods must be returned within 14 working days of receipt in their original packaging, you must contact us here: returns and request a returns authorization before returning the goods.
b) Goods will be inspected upon return and if found to be faulty, a full refund including shipping costs will be issued within 14 days by the original payment method.
a) Any claim for damaged Goods or short delivery must be made within 2 days of receipt of the Goods in writing: contact us
b) It is the responsibility of the Buyer or the Buyers’ representative to check the packaging for damage and if damage is found to sign the courier receipt as “DAMAGED”. Claims can not be accepted for goods signed as “Received in Good Condition”.
c) All packaging must be retained for claim purposes, the Courier will usually arrange to collect the damaged parcel including contents for inspection.
d) A full refund including shipping costs will be issued within 14 days by the original payment method.
